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Crosstabs disappeared?

  • December 7, 2021
  • 5 replies
  • 746 views
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Firstly, apologies for not posting on the Stats iQ board. It's currently being inundated with spam (7 pages of it) and this is a relatively urgent query, so I don't want it to get buried.
My company has a site licence for Qualtrics. One of our users has reported that the Crosstabs option has disappeared from the Data & Analysis tab. Has this been moved elsewhere/is it now part of the Stats iQ addon?
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Best answer by DanRyan

https://community.qualtrics.com/XMcommunity/discussion/comment/45660#Comment_45660This seemed to be our issue too - even though it was showing for some users it was a licensing issue that wasn't communicated to us. Has since been resolved after discussions with Qualtrics.

5 replies

MatthewM
Level 6 ●●●●●●
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  • MatthewM
  • Level 6 ●●●●●●
  • December 7, 2021

I don't know if there are differences from one license to the next, but I still see the Crosstabs option in my organization's license. Do you have a brand admin? Perhaps that permission was disabled for some reason for that user's account by the brand admin?

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  • DanRyan
  • Author
  • December 7, 2021

https://community.qualtrics.com/XMcommunity/discussion/comment/42254#Comment_42254Dug further into the user's issue and had a look at my own surveys. Crosstabs are showing up for some but not others, regardless of ownership (e.g. I can see crosstabs on some surveys I'm NOT the owner of, but not on some that I AM the owner of). This leads me to think it's not an issue of individual permission issue? I'll ask our brand manager to take a look regardless.

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    • MGB
    • April 10, 2022

    I have the same problem. I do not see Cross Tabs as an option under Data & Analysis.
    This is a basic requirement.
    Could Qualtrics comment please

    Tom_1842
    Level 8 ●●●●●●●●
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    • Tom_1842
    • Level 8 ●●●●●●●●
    • April 20, 2022

    Hi there, we ran into this as well with our license. Towards the beginning of 2021, Qualtrics repackaged Crosstabs so that it is included only with the purchase of StatsIQ.

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    • DanRyan
    • Author
    • Answer
    • April 21, 2022

    https://community.qualtrics.com/XMcommunity/discussion/comment/45660#Comment_45660This seemed to be our issue too - even though it was showing for some users it was a licensing issue that wasn't communicated to us. Has since been resolved after discussions with Qualtrics.

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