Expertise
ITIL, ISO20k, Service Management, B2B CX, Continuous Service Improvement, working cross functionally in multicultural matrix enterprises. And last but not least, always open to learning how to make an even better pizza!
About
Hi! I'm a senior manager with 20+ years of experience in B2B service management with a focus in the enterprise telecom/system integrator sector for the past 15 years. My roles have varied from managing multinational client accounts to running teams to establishing new business functions. All along my touchstone has been to realize a better client experience through iterative improvements. Although the company I work for do not use Qualtrics, I found the XM Fundamentals certificate training really insightful, and complements my other CX certificates well. As a generalist at heart, I have an interest in many subjects but being an expert in none means I enjoy learning new things and am always open to new ideas!
