Released On Or Before July 3, 2024

API

• API Rate Limit Change: To ensure more reliable product performance, limits were updated for a number of XM Directory API calls.

Customer Success Hub

• Email Preferences: Manage and customize your email preferences for Qualtrics communications from the Email Preferences section of the Customer Success Hub.

CX Dashboards

• Respondent Funnel in the Data Modeler (CX): Using the data modeler, you can now build dashboards with respondent, contact, and survey data, all in the same reports.

Dashboards

• Custom Metrics: The interface for custom metrics in dashboards has been updated for an improved user experience.
• Editable Widgets in PPTX Export: When exporting Results Dashboards and BX Dashboards, there’s an option to download widgets that are editable in powerpoint.
• Legacy Dashboard Access: The button to access legacy dashboards has been moved to Dashboard Settings and the switch-back banner has been removed. This applies to CX, EX, BX Dashboards, and Results Dashboards.

Discover

• Intelligent Scoring: Intelligent scoring navigator provides a space where you can create, edit, and manage rubrics used in intelligent scoring.

Distributions

• Online Panels: Online panels are a new distribution method for survey projects. Researchers can use online panels to access Qualtrics’ network of panel partners, define targeting criteria for their desired audience, and launch to respondents from directly within the platform.

EX

• Candidate Experience Benchmark: The Candidate Experience benchmark has been added for EX dashboards. This new benchmark allows EX organizations to compare the performance of their candidate program against global norms.
• Generating Test Responses (EX): You can now generate test responses for Engagement, Lifecycle, Ad Hoc Employee Research, and Pulse projects. This allows you to build a sample dataset based on your org hierarchy to test your dashboard and roles before launching your program.

Extensions

• ArcGIS Integration: The ArcGIS Map question type and extension allows you to collect and analyze geospatial data within your surveys, enhancing the depth and scope of research. Location-based data can be collected with the ArcGIS question, providing precise geographic context to responses. This data can then be sent to ArcGIS using the Update ArcGIS workflow task, allowing for granular visualization and analysis.

Online Reputation Management

• Review Responses in Tickets: You can now respond to customers from Online Reputation Management projects directly within tickets.

StatsiQ

• Randomize Conjoint Features: The order of features in a conjoint are now randomized by default. You can customize or turn off randomization while setting up features.

XM Platform

• Project Collaboration Permissions: If you invite someone to collaborate on a survey, and give access to “View Restricted Data,” the collaborator must also have the “View Restricted Data” user permission enabled. If not, the user won’t be able to view the survey’s restricted data. Users can reach out to a Brand Administrator to get their permissions changed. This change applies to survey, Engagement, Lifecycle, Ad Hoc Employee Research, and 360 projects.
• Granting Login Access to Support: Granting login access to Qualtrics Support has been migrated to the updated account settings interface. You may grant general access to the entire Support team or choose a specific Qualtrics employee. 

New Support Pages

• Qualtrics Public Preview: This new support page covers the Qualtrics public preview process and contains a list of available public preview features.
• SMS Credits & Opt-Outs: Information about SMS credits and opting out from SMS distributions has been moved to its own support page to increase discoverability. There are no changes to SMS product functionality.

Released On Or Before July 3, 2024

Employee Experience

• Comment Summaries Widget: A new widget that takes your team’s feedback and uses AI to create insightful summaries and highlight key topics. This widget is ideal for very large teams and organizations, where it can be difficult to go through thousands of individual responses. Compatible with Engagement, Lifecycle, Pulse, and Ad Hoc Employee Research, but only in eligible licenses.

XM Directory

• AI Recommended Segments: The Segments tab within XM Directory will now suggest Ai-generated segments. These segments leverage artificial intelligence to evaluate your existing XM Directory data and automatically create industry-specific segments.

Starting On & After July 10, 2024

Workflows

• Importing Curl to Web Service Tasks: Web service tasks now let you import curl commands, which populate the task configuration automatically. Given that most Qualtrics and 3rd-party API docs often provide curl commands, this can make web service setup much faster and easier.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

• If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

• You can provide feedback on the Monthly Product Release Notes here.