Weekly Product Release Notes - August 20, 2025 | XM Community
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Features Released On Or Before August 20, 2025

 

Audio & Video Editor

  • Automated Summary Enhancements: You can now generate multiple AI summaries, apply summaries to a filtered set of videos, and view additional insights for the feedback received in Audio & Video responses.

CX

  • Customer Care App: The Customer Care app is a centralized workspace where frontline staff (like contact center managers and customer care agents) can measure and improve team performance by calculating key team metrics, tracking tickets, and providing feedback to employees.

Workflows

  • Workflow Execution Limits: There will be a limit of 300,000 workflow executions per organization per day. When you exceed this limit, workflows will be blocked. These workflow limits are scheduled to start September 6, 2025.

 

Features Starting On & After August 27, 2025

 

CX

  • Guidance in CX Programs: New widgets and recommendations in the Overview of CX Programs show helpful data and suggest impactful ways to advance your program.

Survey Platform

 

Features Released On August 20, 2025

 

Reputation Management

  • Social Listening: Social listening is the practice of tracking and analyzing what people are saying online about your organization. Workflows can now pull data Facebook and Instagram into Qualtrics for analysis and dashboard creation.

 

*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you’d like to contribute a product idea, please visit the Product Ideas category.

  • You can provide feedback on the Weekly Product Release Notes here.

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