Weekly Product Release Notes - August 25, 2021 | XM Community
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Weekly Product Release Notes BannerRECENT UPDATES | RELEASED ON OR BEFORE August 25, 2021


CX Dashboards

  • Coaching Priorities Widget: Shows contact center leaders a summary of their team’s performance, helping them determine where to focus coaching efforts.

    • Actions

  • “Actions” is being renamed to “Workflows.” This change will apply both in the global page and in the tab in the survey. See Workflows Basic Overview for more.

    • UPCOMING FEATURES* | STARTING ON AND AFTER September 1, 2021


    Tickets

  • Ticket Reminders: Ticket reminders can now be sent to teams.

    • FEEDBACK AND QUESTIONS


  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

  • You can provide feedback on the Weekly Product Release Notes here.


*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.

Thanks as always for keeping users updated!

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