RECENT UPDATES | RELEASED ON OR BEFORE August 25, 2021
CX Dashboards
- Coaching Priorities Widget: Shows contact center leaders a summary of their team’s performance, helping them determine where to focus coaching efforts.
- “Actions” is being renamed to “Workflows.” This change will apply both in the global page and in the tab in the survey. See Workflows Basic Overview for more.
- Ticket Reminders: Ticket reminders can now be sent to teams.
- If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.
- If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.
- You can provide feedback on the Weekly Product Release Notes here.
Actions
UPCOMING FEATURES* | STARTING ON AND AFTER September 1, 2021
Tickets
FEEDBACK AND QUESTIONS
*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.
