Features Released On Or Before December 10, 2025
Customer Success Hub
-
Viewing Your Invoice in the Customer Success Hub: Primary and billing contacts can now view renewal invoices directly in the "Billing Details" section of the Customer Success Hub. If you have questions after reviewing your invoice, you can contact the Account Services team directly from the invoice page.
Engagement
-
Import Participants & Build Org Hierarchy with Guidance: A new guided flow is available for Engagement projects that walks you through creating and uploading a participant file. When using the guided flow, you can also choose if you’d like to build an org hierarchy.
Surveys
-
Contact List Triggers Deprecation: Legacy contact list triggers will be completely removed from the platform December 10. Instead, see our guide to contact list workflows, a similar feature with major improvements over triggers.
Features Starting On & After December 17, 2025
Surveys
- Translate Comments with Amazon Translate: You can now choose between Google Translate and Amazon Translate when translating text responses in a survey.
- Subscription Credits: Buy all the credits you need at once, instead of budgeting for many separate panel purchases. This new option is required to purchase our synthetic panels, but can be used with human panels, too.
XM Directory
- Bounce Reason Field in Respondent Funnel: The new “Bounce Reason” field can now be added to your respondent funnel dataset. If a message bounces, this field will provide more information about the reason for the bounce.
- Linking Digital Experience with XM Directory: Other identity resolution rules can now be used when linking an XM Directory to a web intercept.
Features Starting On December 17, 2025
Customer Experience
- Coaching Recommendations: The Coaching Recommendations project type can be used to configure how coaching recommendations will be displayed within the Coaching tab of the Customer Care App. This tab displays contact center metrics and information about your agents. You can also create coaching plans for agents in your contact center. These plans are built with AI using your own conversational data.
Surveys
- Synthetic Panels: Powered by a proprietary AI model developed here at Qualtrics, our first synthetic panel offering has been trained on thousands of responses in order to most accurately predict how a United States General Population panel would respond to surveys in English.
*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.
-
If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.
-
If you’d like to contribute a product idea, please visit the Product Ideas category.
-
You can provide feedback on the Weekly Product Release Notes here.
