Weekly Product Release Notes - February 18, 2026

Features Released On Or Before February 18, 2026

Dashboards

• Manage Exports: You can now view and re-download previously generated dashboard exports without having to export your dashboard again.

Features Starting On & After February 25, 2026

Dashboards

• Secondary Axis in Horizontal Bar Charts: You can now add a secondary axis to horizontal bar chart widgets. This axis can be displayed as a bar or a bubble.

Features Released On February 18, 2026

Omnichannel Listening

• Automated Topics: Automated Topics is a new Text Analytics feature that transforms how you understand unstructured feedback. Unlike traditional Rules-based topics, this feature uses Generative AI to automatically build a tailored topic hierarchy and dynamically tag feedback. Automated Topics removes the "heavy lifting" of Text Analytics by interpreting the intent and context of feedback to categorize it instantaneously.
• Chat Data Project: With this project type you can extract chats from contact center providers like Genesys and NICE CXone, then store that data in your project for further analysis, including displaying it within a dashboard.
• Display Top/Bottom N Values: When building a line chart, bar chart, table widget, or scatter plot widget, you can now limit the displayed widget values with the “Enable top/bottom N values” option. This allows you to select any metric from your dataset and limit the displayed data to the top or bottom values of the selected metric.  
• Email Data Project: With this project type you can extract emails from contact center providers like Genesys and NICE CXone, then store that data in your project for further analysis, including displaying it within a dashboard.
• Extract Data from Genesys Task: With this task you can extract conversational data (chats or emails) from the Genesys Cloud platform and bring it into Qualtrics for analysis, allowing you to efficiently derive insights on customer sentiment and agent performance.
• Extract Data from NICE CXone Task: This workflows task allows you to extract chat and email data from NICE CXone and bring that data into Qualtrics, where it can then be analyzed to efficiently derive insights on customer sentiment and agent performance.
• Extract Data from SFTP Files Task: New settings have been added to this task, including the ability to support unschematized and conversational data.
• Load Data to Conversational Analytics Task: This task allows you to load chat or email data from external providers into a Chat Data project or Email Data project. This data can then be analyzed within Qualtrics.
• Multiple Datasets in CX Dashboards: You can now add multiple datasets to the same dashboard. With linked fields and filters, this can be a simpler solution than trying to combine data sources with complex joins.
• Omnichannel Listening Management: Omnichannel listening is the practice of tracking and analyzing what your customers are saying in conversations with your organization. This new support page covers how to create an omnichannel listening setup end-to-end, including project creation, workflow management, and dashboard presentation.
• Salesforce Extractor: The new Salesforce Extractor task enables you to import multiple types of data from Salesforce to use in Qualtrics, all in one task. This task contains the new ability to import emails connected to closed cases, which you can analyze with omnichannel listening. Alternatively, you can use this task to import report data or object records to enhance your collected Qualtrics data.
• Voice Projects: Within this new project type you can create voice tasks to extract call recordings from voice providers like Genesys and NICE CXone, then store that data in your project for further analysis. These projects can be set up as part of an Omnichannel Listening Management program.

Features Starting On February 25, 2026

• Patient Experience Hub: The Patient Experience Hub is a purpose-built app designed to help healthcare organizations create and manage rounding programs. By identifying improvement opportunities for each unit in your organization, the Patient Experience Hub helps you take action on your findings and track your organization’s performance. This feature includes a new Rounding widget that displays the active rounding queue and enables you to log rounds, create tickets, and recognize employees directly from the widget.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

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