Weekly Product Release Notes - October 21, 2026

Features Released On Or Before October 21, 2026

All Dashboards

• Default Dashboard Export Settings: As a dashboard editor, you can set default export settings for dashboards. This feature is available in CX, EX, and Results Dashboards. This feature is rolling out gradually, so availability may vary. It will be available for all users by October 29.

Benchmarks

• EX Healthcare Benchmark Refresh: The EX Healthcare benchmark has been updated with refreshed customer data for Q3 2026.
• Patient Experience Benchmark Refresh: The Patient Experience benchmark has been updated with refreshed customer data.

Customer Success Hub

• My License: On this new, centralized page of the Customer Success Hub, you can view contract info, manage primary and billing contacts, manage your renewal confirmation, contact view invoices, and reach out to Account Services as needed.

CX Dashboards

• Record Grid Migration Tool: This new button within record grid widgets allows you to automatically migrate them to record table widgets, as record grid widgets are a deprecated widget type.

Employee Experience

• Engagement Headlines: This widget now has a new algorithm that identifies strengths and opportunities more reliably, especially for smaller teams.

Guided Solutions

• Kantar Experience Impact (KEI): This new guided solution uses Kantar’s Meaningfully Different Experiences (MDX) methodology to link customer experience data with overarching business outcomes and market share. This solution contains a guided setup, prebuilt survey, and dashboard with customized insights & recommendations.

Surveys

• Conversational Feedback: The languages supported by adaptive follow-up questions and response clarity validation are now the same ones available for survey launch, excluding Cebuano, Central Kurdish, Ilonggo/Hiligaynon, and Montenegrin.
• 2-Way SMS: Multiple answer multiple choice is now compatible with 2-Way SMS. Participants can separate multiple answers with spaces or commas.

Text Analytics

• Manual Tagging in Text Analytics: You can now manually create and delete tags within Text Analytics. These tags override topic assignments created by AI.

Website / App Insights

• Notifications Based on Frustration Signals: The new Monitor DXA Frustration Signals task allows you to receive notifications based on a selected threshold for the frustration signals within your Digital Experience Analytics project.

Features Starting On & After October 28, 2026

Distributions

• Download All Related Distributions: You can now download all related distributions within the distribution history for email and SMS invites. This downloads all related reminders, and allows you to see whether a survey response came from an initial invite or a reminder message.

Omnichannel Listening

• Conversation Transcript Task: Use this new task to upload a transcript to Qualtrics whenever an event happens on another platform.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

• If you’d like to contribute a product idea, please visit the Product Ideas category.

• You can provide feedback on the Weekly Product Release Notes here.