Weekly Product Release Notes - September 24, 2025 | XM Community
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Features Released On Or Before September 24, 2025

 

Dashboards

  • Metric Group Calculations: When using the top box / bottom box metric in widgets, you can now select in the dashboard settings whether to calculate the metric based on the aggregate of all individual responses or the average scores of questions in the group. 

  • Widget to Widget Filtering: Compatible widgets can now filter other widgets in your dashboard after clicking on a specific data point.

SMS

  • New FedRAMP SMS Provider: FedRAMP brands will now use the sub-account model through AWS End User Messaging, a FedRAMP authorized provider. Otherwise, there is no user setup change.

Workflows

  • Survey Response Task: New task in workflows that allows you to retrieve an individual response or update a response’s embedded data after the response is submitted.

XM Discover

  • Automated Summaries: Automated summaries generate concise summaries from call and chat transcripts inside a feedback widget. This enables analysts to quickly understand the topics discussed in a conversation, the conversation’s outcome, and any resulting actions taken.

 

Features Starting On & After October 1, 2025

 

CX Dashboards

  • Map Widget: There’s a new map widget with several major improvements, including location coordinates support, new map styles, and better zoom-in abilities to accommodate smaller countries.
  • Scatter Plot Widget: The user interface for the scatter plot widget has been updated.

Strategic Research

  • Product Testing: Product tests are a project type where you can gather feedback on a new product or prototype and identify its strengths and weaknesses. They include automatically generated surveys for each stage of your test, tester contact lists, and a tester app where respondents can view and access surveys.

Workflows

  • Get Survey Definition Task: Retrieve the survey definition from any survey. This makes the full survey structure and content available for use in later tasks in the workflow.

 

*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you’d like to contribute a product idea, please visit the Product Ideas category.

  • You can provide feedback on the Weekly Product Release Notes here.

Hi Qualtrics Team,

 

Thanks for the update.

 

Please can you tell me how the Survey Response Task differs to the Webservice task (which via the appropriate API endpoint does this already)?  I’m hoping that you will say that it can handle escaped characters!  eg character returns \n and a mixture of different types of quotes marks, eg. ` “ ‘ that may all reside in the same string.  Furthermore, you mention this is limited to embedded fields - the support page seems to contradict itself a little by saying you can amend survey responses aswell as stating it only changes embedded fields.  To me a survey response is not an embedded field.  An embedded field is what comes after once a a response in a question has been recorded.  I think it’s important to make this much clearer to your audience.  This task would be a game changer if you were able to make it possible to change the actual answers of a survey and not just the embedded data. 

 

Regarding the new Map Widget - I am not aware of this through the preview programme I’m involved in.  Why was this not put through preview so that we could offer our feedback on this to ensure it caters for our needs?  I am still looking for a facility which we can upload our own images and plot over it using a scatter plot widget or equiv.

 

Thanks

 

Rod Pestell

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