I have a question regarding an update needed in one of the embedded data fields in our NPS survey.
Currently, the embedded data follows a standard format (e.g., “ABC”), but due to a recent change, some responses are now being recorded as “#ABC”. As a result, in the CX Dashboard reporting, these values are being treated as two separate entries (“ABC” and “#ABC”**), which is impacting consistency.
I’d like to understand how we can perform a historical update to standardize this—either by:
- Updating “#ABC” responses to “ABC”,
I am aware that this might be possible via Postman/API, but I wanted to check:
- Has anyone handled a similar case before?
- Is there a recommended or more efficient approach within Qualtrics to address this?
Any guidance or support would be greatly appreciated.


