How to pass Qualtrics data to Zendesk | Experience Community
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JoseS
Administrator
1 year ago
Question

How to pass Qualtrics data to Zendesk

  • Jan 28, 2021 11:10 PM UTC
  • 1 reply
  • 87 views
ruka
QPN Level 2 ●●
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  • ruka
  • QPN Level 2 ●●

Hi,
I am triggering a survey from Qualtrics based on Zendesk event.
I would like to pass back from Qualtrics to Zendesk, the information of whether the email was sent or, if the case, not triggered. How can I do this?
What I am trying to address, is a scenario, where a ticket could have been moved to the trigger status, but "something" happens and the email action is not triggered and email not sent.

Thanks

    1 reply

    pogi
    Level 2 ●●
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    • pogi
    • Level 2 ●●
    • Feb 2, 2021 2:26 AM UTC

    I don't use Zendesk, but have you seen: Zendesk Extension (qualtrics.com)


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