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How to pass Qualtrics data to Zendesk

  • January 28, 2021
  • 1 reply
  • 61 views

ruka
QPN Level 2 ●●
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  • QPN Level 2 ●●

Hi,
I am triggering a survey from Qualtrics based on Zendesk event.
I would like to pass back from Qualtrics to Zendesk, the information of whether the email was sent or, if the case, not triggered. How can I do this?
What I am trying to address, is a scenario, where a ticket could have been moved to the trigger status, but "something" happens and the email action is not triggered and email not sent.

Thanks

1 reply

pogi
Level 2 ●●
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  • Level 2 ●●
  • February 2, 2021

I don't use Zendesk, but have you seen: Zendesk Extension (qualtrics.com)