Qualtrics API returns inconsistent 500 errors | XM Community
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Qualtrics API returns inconsistent 500 errors

  • August 23, 2019
  • 1 reply
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Hi All, While running calls to update contacts in mailing list and creating survey response exports I'm getting 500 -Internal Server Error but this is inconsistent. The code itself is fine due to the inconsistent nature I believe that the problem is on the Qualtrics api side. I also have function that sends the call again on 500 errors, but sometimes the next attempt will work while other times I will get a repeated 500 error. The exact error code is: "RTC'b'_1" Any help regarding this issue will be appreciated. Thanks,

Best answer by KendraR

Hi, @sravee! I am sorry to hear that you are experiencing this. I would suggest that you or anyone else experiencing this issue reach out to our Support Team so they can look into this with you! 😀
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KendraR
Qualtrics Employee
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  • Qualtrics Employee
  • 167 replies
  • Answer
  • September 11, 2019
Hi, @sravee! I am sorry to hear that you are experiencing this. I would suggest that you or anyone else experiencing this issue reach out to our Support Team so they can look into this with you! 😀