Our Popular Rank & Rewards Program is Getting a Refresh!
The XM Community’s Rank & Rewards program is getting a merch refresh -- and, by popular demand, a new “store” format for Community members to select their own merch.
UPDATE: The XM Community Merch Store is live! See this post linked here for more information.
Here’s what you can look forward to:
- Pre-determined swag/merch kits associated with each level are going away
- Members will soon have the power to choose and create their own personalized merch kits in an online store format by redeeming points for merch of your choosing
- We will also be incorporating new merch, as well as bringing back popular previous merch offerings
New and returning items include:
- Patagonia fleece jackets, back by popular demand
- The famous fleece blanket we offered to members in 2022, also back by popular demand
- XM Community trucker hats
- Fun XM Community socks
- An exclusive XM Community “sweatshirt” blanket
- Waterman Paris pens
- Brooks Brothers briefcase
- Osprey backpack
- Yeti Rambler
- Stanley Tumbler
- And more!
More good news:
We will also be joining forces with the XM Advocates rewards program at a later date, as part of a second phase rollout -- meaning you can redeem Community points for merch being offered via the XM Advocates merch store. The date for this is TBD.
Even more good news! You can earn BONUS points!
Now, when you receive your merch, you can earn 50 bonus points on the XM Community by posting a photo of your swag on Linkedin and mentioning the Qualtrics XM Community. Steps on how to do this will be included in the confirmation email when your merch ships. This is effective immediately, and you will also be given some prompts for your post if you need inspiration. You can all thank our new Community admin
Why these changes?
You asked, and we listened. There have been numerous requests for a “store” concept in which Community members can select their own desired rewards. Additionally, in our recent feedback requests on the merch being offered, customers impressed upon us sustainability and environmental concerns. Keeping consumption and our environment in mind, we have decided to forego certain items (eg., home movie projectors) in favor of more practical, everyday items customers can use. We also asked current and former members what merch they found most useful and desirable, and made a concerted effort to bring back former items that had been discontinued (eg., the Patagonia fleece, and the fleece blanket, as well as the Waterman Paris pens).
Are the levels changing? Or the way we earn points?
No. There will be no changes to levels, or the way members earn points. The only changes are new merch on offer, as well as a store format for customers to select their own merch.
How often can we redeem points?
You can redeem points whenever you like. Community points and merch are intended to be individual rewards for participation, so you can log in an “purchase” items with points that you like! We do, however, wish to remind members that the merch is for you and your individual enjoyment. Please respect other Community members, and do not place orders that are overly large and wipe out all available stock (eg., ordering 30 shirts, 10 bags, etc). We reserve the right to limit individual orders or cancel orders that go against these guidelines.
When will these changes go into effect?
Due to production timelines for the new merch, the new store and associated items will likely be available around January 2025. If available sooner, we will let customers know.
We are excited to be able to offer these changes, and we hope the new store format and the ability to choose your own rewards is a positive change for everyone. Questions? Ask me in the comments!
