Hello
For whatever reason as of late multiple people are unable to view/download attachments in the surveys. When they click on the link that was uploaded to the survey, it asked you to "open" and not save/download/view?
Help 
Attachments Do Not Open In Survey
Best answer by grahulp5
Then in this case you can get the url for the document in the next question using pipe text and then ask to click on it, it should automatically download the document.
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