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Question

Link not functioning

  • May 9, 2022
  • 2 replies
  • 541 views

Hey guys,
the link to my survey is not functioning anymore, because all of a sudden there comes an error warning when someone clicks the link and it says: thank you for your interest in this survey. Unfortunately, you are not authorized to access this survey.
All the settings are correct... does anybody have a solution?

2 replies

MattiasM
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 328 replies
  • May 9, 2022

Hi Cindy
What does the link look like? Are there are parameters in there that is breaking the link or something?
Have you tried to re-publish the survey?
All thebest
-Mattias


bstrahin
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • 649 replies
  • May 9, 2022

Cindy1 have you tried looking at information on this support page? https://www.qualtrics.com/support/survey-platform/survey-module/survey-options/survey-protection/
Do you have a referral address that isn't reading in the whole thing?