Here is what I'd like to use a matrix table to ask an NPS question:
How likely are you to recommend the following product(s) to a colleague?
Product A | 0 - 10
Product B | 0 - 10
Product C | 0 - 10
What I'm not sure about is how to get this data out into a dashboard widget(s) so Qualtrics provides the NPS score for each product in an individual widget.
The reason I want to use a matrix question to ask this is I'm carrying forward the product name from a question asked early in the survey.
thanks
NPS as a matrix question and how to calculate (if possible)
Userlevel 4
+16
Hi
that shouldn't be to difficult.
the best way would be to create an embedded data field.
in the example: productA_NPS_Value, productA_NPS_Score, productA_NPS_Segement. Please mind to set the _Value and _Score to numeric or number set in the surveyflow options and _Segment as text set.
create the matrix table and make sure to recode the answer values:
then add the branches to the survey flow: as an example for Product A
Repeat this for all your products/items in the matrix
Hope this answers your question
Best regards
Rudi
Userlevel 4
+16
@TomG amazing solution
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