NPS as a matrix question and how to calculate (if possible)

Forum|Forum|3 years ago
February 22, 2022
3 replies
323 views

+2

iammike

Here is what I'd like to use a matrix table to ask an NPS question:
How likely are you to recommend the following product(s) to a colleague?
Product A | 0 - 10
Product B | 0 - 10
Product C | 0 - 10
What I'm not sure about is how to get this data out into a dashboard widget(s) so Qualtrics provides the NPS score for each product in an individual widget.
The reason I want to use a matrix question to ask this is I'm carrying forward the product name from a question asked early in the survey.
thanks

+16

Rudi
QPN Level 3 ●●●
Forum|Forum|3 years ago
February 22, 2022

Hi
that shouldn't be to difficult.
the best way would be to create an embedded data field.
in the example: productA_NPS_Value, productA_NPS_Score, productA_NPS_Segement. Please mind to set the _Value and _Score to numeric or number set in the surveyflow options and _Segment as text set.

create the matrix table and make sure to recode the answer values:

NPS Matrix QS_1.JPG

then add the branches to the survey flow: as an example for Product A

NPS_Matrix SF.JPG NPS Matrix SF 2.JPG

Repeat this for all your products/items in the matrix
Hope this answers your question
Best regards

Rudi