Hi,when trying to include a screen grab or copy pasting a simple image into an XM Community (private) message I get the below error rendering the message unsendable 🤔 Is this a shortcoming of the Gainsight platform or is there another reason why no images can be included? Oddly it is possible when writing this message … Looking forward to better understanding how to relay messages, communciate & collaborate in this community.thanks in advance,Steve

Hi @ahmedA and @AlonsoC,I tried reducing the character length via Paint by saving the picture both in JPG and GIF formats. I managed to produce a JPG file of 4.16KB which according to the Base64 site had only 5684 characters, well below the 10K warning that this Gainsight platform issues. Still could not paste the simple image in a private communication chat (though again, oddly can when posting it here - see below). Enfin, perhaps need to wait for Gainshight to reply (and explain) how come some images are able to be copy pasted into exchanges (like this one - and yes you can tell by the horrible quality) while in others it can’t (like the private messages)

@SteveBelgraverI believe the issue is due to Gainsight not allowing images (and other media). Based on@AlonsoC’s comment, there’s nothing we can do but wait.

private message error | Experience Community

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