Hello, community,
I would like to check if you know a particular to be able to send the reminder in a different channel where the invitation was sent. let's say, I want to send the first contact (invitation) via email and the second contact (reminder) via SMS. Do you have any suggested workflow or API Call flux for it?
Regards!
Best answer by Qual.78500
View originalgo to the "Workflows" section and Create a new workflow that triggers based on survey response status (e.g., non-response).
In the workflow, set up a conditional check to determine if a contact has responded or not. If a contact has not responded, trigger an action to send an SMS reminder. You may need to integrate with an SMS service provider for this step. You can use the Qualtrics API to trigger SMS sending via your SMS service provider's API.
Now Schedule the workflow to run at specific intervals to send SMS reminders to non-respondents. Test the workflow thoroughly to ensure it sends SMS reminders to non-respondents correctly and Monitor the response rates and adjust your workflow and reminders as needed to improve engagement.
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