Hello Everyone,
I am trying to create a workflow in which I can trigger a single survey twice on the basis of different triggers.
Here's the workflow that I need:
Trigger survey to send out.
Survey 1 gets answered, i.e., respondent selects Detractor for his NPS response.
Now again, same survey gets triggered for the same respondent in the second instance.
Respondent gives NPS response other than his previous one, i.e., he becomes a Promoter.
Now, I want the response of the second instance to overwrite the previous response.
However, if respondent skips responding in the second instance, previous response remains final.
So, basically if respondent gives new response, update the response else use the previously saved one.
Can anyone suggest how I can do that using Qualtrics
Thanks in advance.
