Recently a number of users on our license received a “Welcome to Qualtrics!” onboarding email. It seems that it was received by users that created accounts in our license within the last month or so.
The email does come across as quite phishy, but I do believe it’s legitimate (just poorly designed). I have no reports of these onboarding emails going out in the past 13 years we’ve had a Qualtrics license. Qualtrics support stated that they don’t typically send out onboarding emails but they do have a new user experience rolling out so it may be part of that and that I should check with my rep. I have done this, but waiting on a response and it typically is like pulling teeth trying to get information from our rep.
Have others recently had users receive onboarding emails that include your org’s name and a Log In button?
Welcome to Qualtrics onboarding emails?
+42Greetings,
I’ve not heard of anything like this going out on our end, although we use SSO so our users may not get an email regardless. Interested to hear what support has to say.
Yes! Our new user accounts started receiving these emails recently and we don’t like the messaging and design. The recipients actually reported this to our InfoSec department as phishing attempts. I think if this is a new implementation, admins should have the option to disable and/or change the message and branding. We also use SSO provisioning and those users are getting the welcome emails.
+24Hello
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