Email trigger not sending to all addresses | Experience Community
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JoseS
Administrator
1 year ago
Solved

Email trigger not sending to all addresses

  • Apr 12, 2019 3:34 AM UTC
  • 4 replies
  • 207 views
Hi all, hope I can get some help with this issue. I have a survey with an email trigger that sends an email to three email addresses as soon as someone completes a survey. It was working fine a few months ago, but now only the first email address in the list gets an email and the other three do not. Does anyone know what might be causing this problem?

Best answer by KendraR

Hey, @lulu! I'm so sorry you're experiencing this! This definitely doesn't sound like intended functionality. I would recommend reaching out to our Support Team if you haven't already so they can take a look at this with you!
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      4 replies

      Subu
      Level 2 ●●
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      • Subu
      • Level 2 ●●
      • Apr 12, 2019 6:32 AM UTC
      Hi @lulu One quick check I would ask if already not, make sure which from address you are using and by any chance mails are going to junk folder/marking spam for other email addresses. Thanks!
      • lulu
      • Author
      • Apr 12, 2019 3:31 PM UTC
      Hi, I did check thoroughly and it's definitely not that. I created a new survey with a trigger and tested it, and the emails were sent to all addresses.
      KendraR
      Qualtrics Employee
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      • KendraR
      • Qualtrics Employee
      • Answer
      • Apr 19, 2019 3:11 PM UTC
      Hey, @lulu! I'm so sorry you're experiencing this! This definitely doesn't sound like intended functionality. I would recommend reaching out to our Support Team if you haven't already so they can take a look at this with you!
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        • nfwsw1t4r
        • Oct 25, 2022 7:31 PM UTC

        I encountered this problem as well. What was the solution?

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