Has anyone seen a drop in response rates recently? | Experience Community
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JoseS
Administrator
1 year ago
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Has anyone seen a drop in response rates recently?

  • May 21, 2020 1:51 PM UTC
  • 1 reply
  • 30 views
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We're seeing a 60%+ drop in response rates.
Looks like @qualtris.com domain is getting flagged by Gmail as a spam.
Anyone else experiencing this?

Best answer by ana_velez

Hi!!
i have always seen the @qemailserver.com option being marked as spam. To prevent it we always recommend using an MX record. However we have also seen a decrease in response rate due to the COVID-19.

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    ana_velez
    QPN Level 5 ●●●●●
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    • ana_velez
    • QPN Level 5 ●●●●●
    • Answer
    • Jun 1, 2020 6:09 PM UTC

    Hi!!
    i have always seen the @qemailserver.com option being marked as spam. To prevent it we always recommend using an MX record. However we have also seen a decrease in response rate due to the COVID-19.

    Ana Vl
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