Has anyone seen a drop in response rates recently? | XM Community
Skip to main content
Solved

Has anyone seen a drop in response rates recently?

  • May 21, 2020
  • 1 reply
  • 15 views

Forum|alt.badge.img+1

We're seeing a 60%+ drop in response rates.
Looks like @qualtris.com domain is getting flagged by Gmail as a spam.
Anyone else experiencing this?

Best answer by ana_velez

Hi!!
i have always seen the @qemailserver.com option being marked as spam. To prevent it we always recommend using an MX record. However we have also seen a decrease in response rate due to the COVID-19.

1 reply

ana_velez
QPN Level 5 ●●●●●
Forum|alt.badge.img+27
  • QPN Level 5 ●●●●●
  • 284 replies
  • Answer
  • June 1, 2020

Hi!!
i have always seen the @qemailserver.com option being marked as spam. To prevent it we always recommend using an MX record. However we have also seen a decrease in response rate due to the COVID-19.