I want to append a survey question to our standard ticket close email. I need to use our CRM to do this. I basically want to have a survey with 3 smiley faces as the first question and have these 3 faces appear on the email. If the client clicks a smiley face, then it takes them to the 2nd question of the survey (or the survey page with the first question already filled in) like what happens when I use inline questions in the email distribution in qualtrics.
Any ideas on how to do this?