How to obtain IP address in the data export | Experience Community
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JoseS
Administrator
1 year ago
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How to obtain IP address in the data export

  • Nov 9, 2018 8:35 PM UTC
  • 7 replies
  • 2538 views
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My understanding is that IP address is collected by default for the survey that uses the anonymous link. However, information on the IP address did not show in the excel file when I exported the data. It only showed ********. I did not make any changes in survey options, so I am just wondering if someone could help me and let me know how I can see the IP addresses. Thanks!

Best answer by LaurenK

Hi @vc337! There are a few reasons why you may see ***** in your data, and one of which is because of the Anonymize Response feature. If you have not yet already, you will also want to reach out to your Brand Administrator to make sure your View Restricted Data permission is enabled.
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    7 replies

    • Anonymous
    • Nov 9, 2018 8:45 PM UTC
    Hello @vc337 It may be possible you have checked Anonymize Response in survey options
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    • vc337
    • Author
    • Nov 9, 2018 8:48 PM UTC
    Hi Shashi, Thank you for the quick response, I double checked and the box about Anonymize Response is unchecked, which is why I am a little bit confused.
    MohammedAli_Rajapkar
    QPN Level 5 ●●●●●
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    If you are getting *** which means for Anonymous link, IP address is not getting store...
    Regards, Mohammed Ali
      MsIreen
      Level 5 ●●●●●
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      • MsIreen
      • Level 5 ●●●●●
      • Nov 14, 2018 11:23 AM UTC
      My understanding of the Anonymous link is that it does not record any info except for the answers, thus no possible to get IP address
      LaurenK
      Former XM Community Team Member
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      • LaurenK
      • Former XM Community Team Member
      • Answer
      • Nov 15, 2018 9:08 PM UTC
      Hi @vc337! There are a few reasons why you may see ***** in your data, and one of which is because of the Anonymize Response feature. If you have not yet already, you will also want to reach out to your Brand Administrator to make sure your View Restricted Data permission is enabled.
        Forum|alt.badge.img
        • vc337
        • Author
        • Nov 15, 2018 9:12 PM UTC
        Thanks, everyone!!
        TomG
        Level 8 ●●●●●●●●
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        • TomG
        • Level 8 ●●●●●●●●
        • Nov 16, 2018 3:36 PM UTC
        You can copy the IP Address to an embedded variable, then it will be saved just like any other embedded variable. In your survey flow: ``` ip_address = ${loc://IPAddress} ```
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