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Is there a limit of browser cookies if distribute my survey as multiple completes?

  • February 24, 2020
  • 1 reply
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I allow subjects to do multiple completes for my survey. My survey has 2000 questions, and answer type is text entry. Subjects will have 2 weeks to finish the survey. Since the survey is super long, they can always continue the survey from where they are left with before. I understand that multiple completes works for storing the information of where the subjects are left with in the survey is through browser cookies. I am concerned that, since my survey has so many questions, will browser cookies reach a limit at some moment, as a consequence, the browser fails to remember where the subjects are left with before? I just want to make sure that there is no problem of using multiple completes for my survey with 2000 questions.

Best answer by ElliotVW

Hi @Pei_2009, Personally I've never had an issue with respondents losing their place in a survey when they haven't cleared their browser of cookies, but I don't have enough of a technical background to say it's impossible. To get a firm answer on this you'll probably need someone on the engineering team. You can call support using the appropriate number on the contact page (https://www.qualtrics.com/contact/) and they can reach the engineering team or may be able to answer themselves. Here is also a link to the Qualtric's guide on survey invitations (https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/emails-overview/#UnderstandingTheIndividualLink). They have a subsection on multiple completes links that you may find useful. Best of luck, Elliot V.W.

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ElliotVW
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  • March 11, 2020
Hi @Pei_2009, Personally I've never had an issue with respondents losing their place in a survey when they haven't cleared their browser of cookies, but I don't have enough of a technical background to say it's impossible. To get a firm answer on this you'll probably need someone on the engineering team. You can call support using the appropriate number on the contact page (https://www.qualtrics.com/contact/) and they can reach the engineering team or may be able to answer themselves. Here is also a link to the Qualtric's guide on survey invitations (https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/emails-overview/#UnderstandingTheIndividualLink). They have a subsection on multiple completes links that you may find useful. Best of luck, Elliot V.W.