If I have sent out a reminder and it has a green circle then why does it still have a zero under the sent column. Should I be worried that the reminder didn't go out?

Turns out that the email links in the original messages had expired. Is there anyway to make them not expired so I can send reminders?

> @Annelise_Murphy76 said:> Turns out that the email links in the original messages had expired. Is there anyway to make them not expired so I can send reminders?By default, survey links distributed through the Qualtrics Mailer are valid for 60 days. This timeframe is sufficient for most studies, but if you’d like to extend the expiration, click Show Advanced Options beneath the email message editor in the Compose Email window and select a new timeframe from the Link Expiration dropdown. The Link Expiration date cannot be changed for a mailing once the survey links have been sent.

Reminder Green but doesn't say sent

Reminder Green but doesn't say sent | Experience Community

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