Response Weighting (CX) and custom metrics | XM Community
Solved

Response Weighting (CX) and custom metrics

  • 2 April 2019
  • 2 replies
  • 68 views
ana_velez
Rank
Userlevel 6
Badge +27
Hi!


i am working on a project and each survey question has a different weight in the final metric, this is achieved with a personalized metric. But I have to apply the weights to the type of respondent, I have two types of respondents, one weighs 20% and another 80%. If apply to these weights on the vocalize weighing page, will those also be applied to the result from the custom metric? I'm not sure about this part
icon

Best answer by ana_velez 4 April 2019, 17:14

View original
Ana Vl

2 replies

PeeyushBansal
Rank
Userlevel 7
Badge +33
When we add custom metrics no box to click weighting appears and seems like data appearing in widgets is also unweighted data. I think you need to contact support for more on this. As per my understanding we dont have functionality to ON weights with custom metrics.
Best Regards, Peeyush
ana_velez
Rank
Userlevel 6
Badge +27
Hi @bansalpeeyush29

It looks like I found the answer, you have to turn on the weight for each individual metric used in the custom metric. I created the metric before assigning the weights so the box wasn´t there at the begining, I went back and selected the box in each of the metrics inside the custom one and is working so far.


Thanks!
Ana Vl

Leave a Reply


Terms & Conditions