Solved
Sending out general message prior to the NPS survey
HI, we will be sending out a NPS survey next week.
However we would like to send everyone already a short mail with an attached document, to explain what we are about to do.
How can we do this ? I have tried to set up a "general message" but I cannot use this message type in the distribution. Has anyone done this before ?
Best answer by MohammedAli_Rajapkar
If you have basic contact list then check below page to send email without survey link:
https://www.qualtrics.com/support/survey-platform/contacts/contact-list-overview/#EmailingWithoutSurvey
If you have iQ Directory then refer below page for sending email without survey link:
https://www.qualtrics.com/support/iq-directory/distributions-tab-iq-directory/send-emails-in-iq-directory/#SendEmailsWithoutaSurvey
+43You can send general email to your sample without survey link and you can add link to your document which you want to attach.
Thanks for your feedback
I have tried this, but i then says at the bottom that I need to add a survey link ?
> @nicovanpuyenbroeck_1 said:
> Thanks for your feedback
>
> I have tried this, but i then says at the bottom that I need to add a survey link ?
Hello @nicovanpuyenbroeck_1 ,
You must add the survey link and while composing the message in source"<>" mode, you can hide the survey link by adding `style="display:none"` to the survey link `<div>` element
+43It doesn't require generaly, if so add link under comment so that it will not appear in email
+20If you have basic contact list then check below page to send email without survey link:
https://www.qualtrics.com/support/survey-platform/contacts/contact-list-overview/#EmailingWithoutSurvey
If you have iQ Directory then refer below page for sending email without survey link:
https://www.qualtrics.com/support/iq-directory/distributions-tab-iq-directory/send-emails-in-iq-directory/#SendEmailsWithoutaSurvey
Regards, Mohammed Ali
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