Sending out general message prior to the NPS survey | XM Community
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Sending out general message prior to the NPS survey

  • November 13, 2018
  • 5 replies
  • 262 views

HI, we will be sending out a NPS survey next week. However we would like to send everyone already a short mail with an attached document, to explain what we are about to do. How can we do this ? I have tried to set up a "general message" but I cannot use this message type in the distribution. Has anyone done this before ?

Best answer by MohammedAli_Rajapkar

If you have basic contact list then check below page to send email without survey link: https://www.qualtrics.com/support/survey-platform/contacts/contact-list-overview/#EmailingWithoutSurvey If you have iQ Directory then refer below page for sending email without survey link: https://www.qualtrics.com/support/iq-directory/distributions-tab-iq-directory/send-emails-in-iq-directory/#SendEmailsWithoutaSurvey

5 replies

PeeyushBansal
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • November 13, 2018
You can send general email to your sample without survey link and you can add link to your document which you want to attach.

Thanks for your feedback I have tried this, but i then says at the bottom that I need to add a survey link ?

  • November 13, 2018
> @nicovanpuyenbroeck_1 said: > Thanks for your feedback > > I have tried this, but i then says at the bottom that I need to add a survey link ? Hello @nicovanpuyenbroeck_1 , You must add the survey link and while composing the message in source"<>" mode, you can hide the survey link by adding `style="display:none"` to the survey link `<div>` element

PeeyushBansal
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • November 13, 2018
It doesn't require generaly, if so add link under comment so that it will not appear in email

MohammedAli_Rajapkar
QPN Level 5 ●●●●●
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If you have basic contact list then check below page to send email without survey link: https://www.qualtrics.com/support/survey-platform/contacts/contact-list-overview/#EmailingWithoutSurvey If you have iQ Directory then refer below page for sending email without survey link: https://www.qualtrics.com/support/iq-directory/distributions-tab-iq-directory/send-emails-in-iq-directory/#SendEmailsWithoutaSurvey