Within the 'Add to XM Directory' task in survey actions, there is the option to 'Update recipient from survey response'. I would assume that checking this box would result in an update to the contact information for an an authenticated contact on a survey response completion action. So if my survey had a text entry question that says 'Update your contact information (last name)' and I have the response to this field update the Last Name field of the 'Add to XM Directory' task, I would expect the contact information for that user to be updated in my contact list. Is this not the expected behavior?

Hi!! this will work exactly as you are mention. to update the user you will need to use the deduplication fiel you have set in the XM Directory in the action. If the contact doesn't exist this would create a new one

What is the expected action of 'Update recipient from survey response' option?

What is the expected action of 'Update recipient from survey response' option? | Experience Community

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