Why are my scale points reordering in a drop down? | XM Community
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Why are my scale points reordering in a drop down?

  • February 12, 2019
  • 2 replies
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In a drop-down profile matrix question I need to display the alphabet. However, even though the scale points are alphabetised in the correct order, they are being reordered in the survey. So, essentially, my alphabet is no longer alphabetised. Can someone explain this to me and whether there is a fix? Thanks! !!

Best answer by jazord

Thanks bansalpeeyush29, for now this seems to have solved the problem. Hopefully they won't decide to reorder themselves again!

2 replies

PeeyushBansal
Level 6 ●●●●●●
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  • Level 6 ●●●●●●
  • 1169 replies
  • February 12, 2019
This generally not happen, can you try adding this question again. It might solve problem

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  • February 13, 2019
Thanks bansalpeeyush29, for now this seems to have solved the problem. Hopefully they won't decide to reorder themselves again!