Hi all,My survey is live and is now sticking on one page for some users but not others. I have checked and cannot see any errors. What might I be missing?Thanks in advanceRuthanne

Hi Ruthanne,I would recommend checking your Survey Flow. If you added any branches there it sounds like one of your branches is not skipping to the next thing you want some of your participants to see. If there are no issues in the Survey Flow, the next thing I would check are if you added any display options to some of the questions. It might help to ask the participant where the loop is beginning for them.

RuthanneC with needing a timely response and pretty specific look into your survey instrument I recommend contacting Qualtrics Support. They can have one of their reps log in to your account and do a look over of your survey. If nothing is apparent then they are the proper channel to escalate your issue to Qualtrics' engineering department.Getting Help & Contacting Support

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