May's Hottest Takes, Hiring Lifecycle Surveys, and More

Happy Friday, Community! This week, revisit the hottest takes from our Badge of the Month challenge, check out a must read post for hiring managers creating lifecycle surveys, and a confirmed solution for XMD workflow issue.

Congratulations to:

• ​@tstamper for reaching Level 3!

The community came in HOT in this month’s Badge of the Month challenge. Here are the conversations that got us talking:

"Those Other 19 Questions Are Grieving" — ​@kgillis’s survey design reality check: stop asking 20 questions if you only care about NPS. Those respondents took time to answer, use what you ask. 

Apologies Without Action Plans Are Empty— ​@NewHomeCXManager suggests it’s time to retire "I'm sorry you feel that way” because it subtly blames the customer. Instead, replace it with an apology + action plan. Customers want clarity, ownership, and next steps. 

AI's Real Impact: Expose, Don't Replace — ​@joel bautista says AI isn't improving CX—it's exposing how little customer-centric many companies actually are. Winners won't simply use AI; they'll know when NOT to use it and prioritize the human touch over efficiency. 

Ticket Closure Time is a Vanity Metric — ​@Sachin Nandikol says that companies that declare they are "customer-centric" but measure success on ticket closure time, not whether the problem was actually solved is an issue. Real CX maturity starts when you stop treating feedback as reporting data and use it to drive operational change. 

We're Good at Asking, Terrible at Listening — ​@SteveBelgraver says most CX brands are great at "asking" but fail at "listening". 

Beginners Guide to Making Imported Surveys Functional: ​@Dfreer started a conversation for guidance on creating Yes/No branching logic and conditional flows for users new to Qualtrics. 

Historical Survey Response Updates via API: ​@Eram asks how to use Qualtrics API that transforms complex API operations into simple CSV uploads.

Employee Lifecycle: Multi-Survey Hiring Manager Approach: ​@EKitch is interested in learning how to allow hiring managers to complete lifecycle surveys for different requisitions. 

Workflow Distribution Stuck on XM Directory Load: ​@M.Rifenburg confirmed the solution for a workflow issue that was rendering: "Add contacts and transactions to XMD"

​@JesperAndersen resurfaced a 2-year-old question and delivered a complete custom Extension solution for hiring manager surveys. Showed initiative, problem-solving mindset, and willingness to help across years. Reach out if you’d like to learn more!

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