X4 Passes Arrive on the Merch Store, CSAT Commentary Best Practices, & AI in Higher Education

This week brings exciting developments: Learn how to enhance survey tracking with Twilio integration and discover proven strategies for boosting open commentary engagement in CSAT surveys.

Congratulations to ​@cmad for reaching Level 1 and ​@pamelalbeck for reaching Level 5 in the community!

X4 Seattle 2026 Passes Are Coming to the Merch Store! For the first time, you can redeem X4 Passes in the Merch Store for 2,000 points each.

• Create or check your Merch Store account now to see your balance (points may take a few days to appear) and spend your points.
• X4 passes are limited inventory; redemptions are subject to review and XM Advocates will receive priority for passes.

​@cami_mq is proudly showing off her Level 2 badge on LinkedIn. You're next! Share your achievements and inspire others in the community.

Survey Data Export Issue: Solutions shared for fixing data omissions using replacement questions and display logic.

Twilio Integration: Enhanced survey tracking by capturing invite status through Twilio-Qualtrics integration.

Open Commentary Engagement: Community provided best practices for improving open-ended response rates in product CSAT surveys.

The community is exploring AI solution applications in higher education settings. You’re invited to share feedback on how these solutions align with your institutional vision!

Congrats to ​@AlexandreLeduc for Comment of the Week! He provided info on an unanswered post from 2023 and even shared a Support page resource! Great job!

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