Hi community,
I am currently building an integration between Qualtrics Tickets and a 3rd-party system via API.
My Setup:
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Trigger: A Ticket event that trigerd on various events, specifically including "Comment added"
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Goal: When a comment is added to a ticket, I need to capture all ticket comment and send it as a JSON object to an external API using a Web Service Task.
The Issue: Within the Code Task, i can not find the piped-text for the ticket’s comments. I have tried using API but the JSON response also do not return comment data.
My question is besides the methods mentioned above, is there any other way to retrieve ticket comment data so I can consolidate it into an object and push it to a 3rd-party system via API?
Thanks in advance!
