Blacklist a customer who doesn't want to receive surveys | XM Community
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Question

Blacklist a customer who doesn't want to receive surveys


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Hello Team,

Is there a way to exclude a customer (an email address) completely from receiving future surveys?
I know that we have an opt out option, but same applies only to a specific list which has been uploaded.

Thanks

2 replies

Swanand_Chavan_Ugam
QPN Level 5 ●●●●●
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Hello @Sonam ,

Can you try using this option?

Hope this helps


JoycaV
QPN Level 4 ●●●●
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  • QPN Level 4 ●●●●
  • 236 replies
  • February 13, 2025

Is there an option to maintain a blacklist of whole email domains, or specific email addresses, before the addresses get added in the XM Directory?