In this second installment of our AI Insights Series learn how you can ask personalized follow-up questions for richer insights.
FAQ: Adaptive Follow-up Feature
What is the Adaptive Follow-up feature?
The Adaptive Follow-up feature is an AI-powered tool designed to enhance your survey responses by intelligently identifying key points in open-ended text answers and automatically generating personalized follow-up questions.
Who can access the Adaptive Follow-up feature?
This feature is currently available only to users on Qualtrics' new AI-powered product suites.
How does the Adaptive Follow-up work?
When respondents provide open-ended text responses, the Adaptive Follow-up analyzes their comments to identify significant themes or issues. It then generates specific follow-up questions that help clarify these points and gather more detailed information necessary for actionable insights.
How do I enable Adaptive Follow-up in my surveys?
To turn on Adaptive Follow-up:
- Select the question you want to enhance.
- Toggle on the “Include follow-up question” option under “Conversational feedback.”
- Customize the follow-up questions if desired by clicking “Configure.” You can choose to include or exclude your company name, set a maximum number of follow-ups, and list any topics to avoid.
- Click “Confirm” once you’re ready.
Can I customize the follow-up questions?
Yes! You can customize the follow-up questions by configuring options such as including/excluding your company name, setting the maximum number of follow-ups, and avoiding specific topics.
What are the benefits of using Adaptive Follow-up?
Utilizing the Adaptive Follow-up feature allows you to:
- Gather deeper insights from respondents' open-ended answers.
- Streamline the survey process without needing further direct contact with respondents.
- Enhance your understanding of customer frustrations and needs, leading to better problem resolution.
