Welcome and Introductions

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter of insights and surveys.

Hello! My name is Mónica Irizarry, Research Supervisor from Banco Popular de Puerto Rico.  Would love to connect with other Financial Institutions to learn from their CX Programs and how they are optimizing the use of Qualtrics.

I couldn’t respond to the introduction post in the Thought Leadership forum. Hopefully, this works:💁 Background: I have been involved with Employee Experience Management for over 5 years at my current organization. I currently work in People Analytics as a Sr Principle Analyst,  managing our lifecycle surveys, providing analysis of our employee sentiments and other analytical support involving HR data. 🎵 Interests: I am very keen to explore sentiment and trend shifts as employees move through their journey in our organization and how we might best influence their experiences to be more positive.  ⛳ Goals: I would love to learn more best practices from those managing best in class Employee XM programs.  🎈 Fun Facts: I have two movie accurate Captain America costumes I wear to children’s hospitals for charity events. I am also a military retiree, having spent over 20 years workin