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Michael_Cooksey
Administrator
1 month ago

News

Stay up to date on all things Leaders Network!

  • 4 Topics
  • 11 Replies
4 Topics
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Level 2 ●●
EdenHaha
posted in News
(P1) Experience Management (XM) in the banking industry - Future of Applying Machine Learning and Deep Learning

Hi guys, I want to share my ideals about Experience Management (XM) in the banking industry - Future of Applying Machine Learning and Deep Learning. My English is not bad, but it also isn’t good, so i use my mother language then translation tools, so if you feel unclearly about some part of this, feel free to ask. I want to get as much as your comments, so it is great to discuss. The first part is about Overview of Experience Management (XM) in the banking industry and Analyze models XM in the banking industry 1. Overview of Experience Management (XM) in the banking industry Definition and role: Experience Management (XM) is the process of monitoring, analyzing and improving all business activities to better serve customers, employees and brands. In the banking sector, XM covers management customer experience (CX) , user experience (UX) , employee experience (EX) and brand experience (BX) overall. XM helps banks go beyond pure customer service to create positive, lasting experiences th

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AdamK12
Level 5 ●●●●●
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Tree_Tops
asked in News
Question About Webinar Registration

I received an email invitation for the AI webinar on 17th April. Unfortunately, I can't register because I don't have a valid work email address. Am I still eligible to attend if I use my personal email address for a free account? TIA!

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JamesScutt
Administrator
JamesScuttAdministrator
posted in News
X4 2025 on-demand is here!

X4 Salt Lake City From keynotes to a variety of breakouts and amazing sessions from industry experts. Watch on-demand at https://www.qualtrics.com/x4summit/content/2025/

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LeadersNetwork
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Level 2 ●●
EdenHaha
posted in News
(P2) Experience Management (XM) in the banking industry - Future of Applying Machine Learning and Deep Learning(P1) Experience Management (XM) in the banking industry - Future of Applying Machine Learning and Deep Learning

The second part is about Application of Machine Learning, AI and Deep Learning in XM, Choose the most optimal model and AI/ML integration framework and Future plans and research and development directions 3. Application of Machine Learning, AI and Deep Learning in XM Artificial intelligence (AI), machine learning (ML) and deep learning (Deep Learning) technologies are becoming increasingly popular Important levers to enhance XM experiences in the bank. AI/ML enables banks Analyze huge amounts of data about customer and employee behavior , from there find insight and Automate intelligent interactions , personalized service like never before. Below are the specific roles of AI/ML for each aspect of experience (CX, UX, EX, BX) and advanced AI techniques being applied. AI enhances customer experience (CX): Artificial intelligence helps Personalize experiences at scale – something that manual methods cannot do. ML algorithms can analyze millions of transaction and interaction data to unders

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Level 2 ●●

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Michael_Cooksey
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1 month ago

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