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CX Practice Lab

It’s time to flip the script on the status quo and build a customer experience program that customers genuinely value and executives want to fund.

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Isabelle_Zdatny
Qualtrics Employee
Isabelle_ZdatnyQualtrics Employee
published in CX Practice Lab
Welcome to the CX Practice Lab community space!

We’re so excited to get going and help you build out your roadmap to maximize the impact of your program in 2026. This space is for you – each week we’ll post a thread around each topic we’re covering, where you’ll have the opportunity to ask our experts questions, get inspired, and connect with other CX professionals. Here’s a reminder of the key dates for your diary, beginning October 29th. Week 1Next generation of Customer Experience: Navigating the latest consumer and technology trends (Live)When: October 29th, 10 AM PST // 1:00 PM EST  | Duration: 60 minutes.  Week 2Journey mapping workshop: Improving CX starts with understanding it (Live)When: November 5th, 10 AM PST // 1:00 PM EST |  Duration: 90 minutes Build your CX roadmap (On-demand)When: November 5th, 11:30 AM PST // 2:30 PM EST |  Duration: 20 minutes  Week 3Accelerating CX Success with practical AI applications (Live)When: November 12th, 10 AM PST // 1:00 PM EST  |  Duration: 60 minutes From insights to impact: A practica

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Isabelle_Zdatny
Qualtrics Employee

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