CX Practice Lab

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their value to leadership. We heard real-world examples from businesses who've successfully secured buy-in from their executive teams, and explored the approaches that worked for them. We also had the chance to get live feedback on individual plans, discuss specific challenges, and address questions about implementation. You can also use this time to get feedback on your own plans for 2026, get live advice about any challenges you're up against and answers to any other questions top of mind. What's your biggest takeaway from the session - or what's still your main concern as you head into those executive conversations? Missed the session? On-demand is coming soon!

Week 3: Accelerating CX Success with practical AI applications What we covered:For those who joined the session on AI implementation in CX, what part of the framework resonated most with you?The session tackled a challenge many of us face—moving beyond AI discussions to actual implementation that elevates customer experiences and generates tangible value. We explored a practical framework and roadmap for building scalable AI capabilities that unlock real value from your CX program.If you're looking to take this further, the bonus session "From insights to impact: A practical guide for CX teams" is now available on-demand.How are you thinking about your next steps with AI in your own CX work?Missed the session? On-demand is coming soon!Your registration covers all sessions, not registered? There’s still time to register for future sessions https://community.qualtrics.com/events/cx-practice-lab-build-your-plan-for-2026-cx-success-420 

Week 2: Journey mapping workshop: Improving CX starts with understanding it What we covered:For those who attended the workshop, how are you thinking about applying what we discussed on journey optimization?The session walked through understanding the customer journey, identifying the right steps to optimize and personalize experiences, and driving measurable improvements. We also looked at how to align with the right stakeholders and which tools can help make it happen.What's one thing from the workshop you're planning to implement first?Missed the session? On-demand is coming soon!Your registration covers all sessions, not registered? There’s still time to register for future sessions https://community.qualtrics.com/events/cx-practice-lab-build-your-plan-for-2026-cx-success-420 

Week 1: Navigating the latest consumer and technology trends What we covered:For those who joined the webinar on 2026 consumer trends, what resonated most with you about the new approach to CX that was discussed?The session covered how CX professionals can better demonstrate program value by aligning with the key consumer trends emerging in 2026, and explored what strategic clarity looks like when solving industrial-scale problems at speed.Curious to hear what stood out for you and how you're thinking about applying these insights to your own CX programs?Missed the session? On-demand is coming soon! Your registration covers all sessions, not registered? There’s still time to register for future sessions https://community.qualtrics.com/events/cx-practice-lab-build-your-plan-for-2026-cx-success-420