Experience management (XM) | XM Community
Skip to main content
Michael_Cooksey
Administrator
1 month ago

Experience management (XM)

Discussions on Experience Management.

  • 4 Topics
  • 18 Replies
4 Topics
Isabelle_Zdatny
Qualtrics Employee
Isabelle_ZdatnyQualtrics Employee
published in Experience management (XM)
Welcome & Introductions 👋

Welcome to the Experience Management (XM) topic! 👋 I’m Isabelle, and I’m thrilled to have you join this vibrant section of our Experience Community and Leaders Network. XM is at the heart of everything we do. It’s about understanding and improving every interaction across the entire journey. This topic is designed to be a hub for sharing best practices, discussing emerging trends, and exploring innovative approaches to XM. Whether you're focused on customer, employee, or any other type of experience, your insights are crucial and very welcome. Let’s dive into discussions about: The latest trends in XM. Successful XM strategies and implementation. Measuring and improving the impact of XM. ➡️ Just click the “+ NEW POST” button to start a conversation or reply to an existing one. I’m excited to learn and grow with you as we explore the world of XM! Best, Isabelle

351
AdamK12
Level 5 ●●●●●
JamesScutt
Administrator
JamesScuttAdministrator
posted in Experience management (XM)
Kickstart Your Value Realization Journey: Ask the Expert with Topher Mitchell!

Join us for our inaugural "Ask the Expert" session featuring Topher Mitchell ​@TopherM, a seasoned Value Realization expert, with a proven track record in helping organizations achieve tangible business value from their investments. Topher will be on hand to answer your questions. Whether you're struggling to secure resources, orient your program around business value, or measure the impact of your initiatives, this is your opportunity to gain practical insights and actionable advice directly from a leader in the field. Reply to this conversation to post your questions to Topher! We’re open for questions from Monday 14 April until Friday 18 April.

11211
AdamK12
Level 5 ●●●●●
JamesScutt
Administrator
JamesScuttAdministrator
posted in Experience management (XM)
NEW EVENT: Need to understand Agentic AI?

The rise of agentic AI is transforming the way we work and lead. Are you prepared? 🤔 Join Qualtrics for an insightful FREE digital event, "Leading Through the Agentic AI Revolution," and discover how to harness the power of AI while maintaining effective leadership. This event features expert insights and practical strategies to help you navigate this exciting new era. Don't miss out on this opportunity to gain a competitive edge! Register here:

766
Sophieroy
QPN Level 4 ●●●●
JamesScutt
Administrator
JamesScuttAdministrator
posted in Experience management (XM)
2025: A landmark year for customer and employee experience.

TL;DR: The blog outlines significant shifts and emerging trends in customer and employee experiences that organisations must adopt. Key points: Companies are focusing more on understanding customer needs for better relationship building. Employee satisfaction has become a priority, as engaged employees lead to improved customer service. Technology advances are driving new ways of gathering experience feedback. The importance of integrating customer and employee journeys is highlighted. Organisations that adapt quickly to these changes can gain a competitive edge. The full content is about a 5-minute read. https://www.qualtrics.com/blog/a-landmark-year-for-customer-and-employee-experience/ How has your organisation adapted to changes in customer experience this year?

60
JamesScutt
Administrator

Read Me: How to use the new Experience Community 💜

Michael_Cooksey
Administrator
1 month ago

Motivational Playlist

Terms & Conditions