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16 Topics
JuliaC
Administrator
JuliaCAdministrator
posted in Help and Support
How to Access the Leaders Network

Thank you for your interest in becoming a part of the Leaders Network!To fully participate by replying to discussions and joining Leaders Network groups, simply like this post. Liking this post will automatically initiate the access process for you if you don't yet have access.If you are new to the Experience Community, please follow the steps here to get started and register.We are excited to connect with you in the Leaders Network!

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JuliaC
Administrator
JamesScutt
Administrator
JamesScuttAdministrator
published in Welcome and Introductions
Welcome to the Leaders Network! We're excited you’re here! 🎉
Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisation, where are you located, and how long have you been working in the field of experience management? 🎵 Interests: What specific areas of experience management are you passionate about? Are there any particular challenges or topics you’re keen to explore? ⛳ Goals: What do you hope to learn or achieve by participating in this community? Are you looking for insights, networking opportunities, or strategies to implement in your own work? 🎈 Fun Facts: Share a fun fact (or two) about yourself or a unique experience that has shaped your perspective in this field.➡️ Just leave a reply below to get started. We look forward to meeting you!Best,JamesHead of Experience Community // Leaders Network

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AdamK12
Level 5 ●●●●●
JuliaC
Administrator
JuliaCAdministrator
published in Help and Support
⚪️ Rank & Rewards Program | Merch Store
⚪️ Rank & Rewards Program | Merch Store

Rank & Rewards Program Note: Our Rank & Rewards merch program was updated Jan 28, 2025. This post reflects the most up-to-date changes on the Rank and Rewards program. We want to reward and thank you, our community members, for your incredible contributions to the XM Community through the updated Rank & Rewards Program. Please read this entire post to familiarize yourself with the program and policies.You can achieve different levels / ranks within the community, depending on the number of points that you've accumulated. Every XM Community member will reach Level 1 once they earn 50 points. Your ranking will display on your profile and next to your name whenever you post or comment. You'll earn a new badge, which will be displayed on your profile, and an email congratulating you for each level you reach! When you reach Level 1, you'll receive a survey that gives you access to your Linkedin Profile Badge. Everyone earning points on the XM Community is eligible to “spend” the

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JuliaC
Administrator
JamesScutt
Administrator
JamesScuttAdministrator
published in Help and Support
Welcome to Leaders Network Help & Support! 👋

We’re here to ensure you have the best possible experience within our Experience Community and Leaders Network.This group is your go-to resource for any questions, technical issues, or general support you might need. Whether you're having trouble navigating the platform, need clarification on community guidelines, or want to suggest improvements, we’re here to help.Your feedback is invaluable in making our community a better place for everyone so at any point you can leave us your feedback. Don’t hesitate to reach out with:Any technical issues you encounter. Questions about community features. Suggestions for improvements.➡️ Just click the “+ NEW POST” button to start a conversation or reply to an existing one.Let’s work together to make this community as helpful and user-friendly as possible!Best,The Leaders Network Team

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JamesScutt
Administrator
M
monica.irizarry
posted in Welcome and Introductions
Introduction - Mónica Irizarry

Hello! My name is Mónica Irizarry, Research Supervisor from Banco Popular de Puerto Rico.  Would love to connect with other Financial Institutions to learn from their CX Programs and how they are optimizing the use of Qualtrics.

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AdamK12
Level 5 ●●●●●
JamesScutt
Administrator
JamesScuttAdministrator
posted in News
Could you share your thoughts on main stage speakers

Dear Community members,We are planning our next events and need your input on our main stage speakers. Whether you've attended X4 in the past or not, we'd love to hear who you would be most excited to see!To help with our initial planning, we'd be grateful for your feedback by Monday, July 14th. Share your ideas here: https://qxm.co1.qualtrics.com/jfe/form/SV_9KYva4ZhJL3jgweThank you!

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AdamK12
Level 5 ●●●●●
ccarroll
Level 4 ●●●●
ccarrollLevel 4 ●●●●
asked in News
Screen Interruption on this Community Page

Every time I access this site, my screen goes blank briefly and then reloads. Thought it was just my set up at home but I have found this also happens at the office - know it’s an odd one but wanted to check if this happens to anyone else. 

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ccarroll
Level 4 ●●●●
JamesScutt
Administrator
JamesScuttAdministrator
posted in News
X4 London Recap

X4 London took place on 17th June!This was a big get-together, with thousands of attendees hosted at Tobacco Dock, a very cook venue.The main takeaway? If you're not on top of what your customers and your own people are thinking and feeling, you're going to get left behind!The big buzz was all around Artificial Intelligence and specifically, Qualtrics "Experience Agents" - Think of them as smart digital helpers that can have a proper chat with customers and staff, getting a real handle on what people are saying, and then sort things out on the spot. It's a move away from just collecting feedback that might not get read into taking action, quickly.It was great to see big names like Tesco and L'Oréal there. They were all saying the same thing: look after your staff, and they'll look after your customers. If your team is happy and feels listened to, they're going to do a much better job for your customers. The whole day was about using this new tech to get ahead. Using AI to figure out wh

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JamesScutt
Administrator
JamesScutt
Administrator
JamesScuttAdministrator
posted in News
London, fancy catching up? - X4 London - 17 June 2025

X4 London The Experience Community will be at X4 London on Tuesday 17th June 2025, and I'm really looking forward to connecting with existing and new community members.For the first time ever, Experience Community will have its own space where we can help you connect and meet other experience management professionals. It's a fantastic opportunity to meet up, share insights, and chat about all things experience-related. Whether you're a familiar face or someone I haven't had the pleasure of meeting yet, please do come and say hello!Keep an eye out for us, and be sure to pick up your Bingo Card on the day, complete and return it to the community space to in with a chance of winning a swag pack!Not registered? (It’s free) 👉 Register hereFeel free to drop me a message before your visit if I can help with anything!James

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JamesScutt
Administrator
T
Tree_Tops
asked in News
Question About Webinar Registration

I received an email invitation for the AI webinar on 17th April. Unfortunately, I can't register because I don't have a valid work email address. Am I still eligible to attend if I use my personal email address for a free account? TIA!

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JamesScutt
Administrator
JamesScutt
Administrator
JamesScuttAdministrator
posted in Help and Support
Registering for the Leaders Network

Welcome! Let’s get you registered. Your privacy is our priority, so to keep your details safe and to prevent spam in our community, we use Qualtrics lD services to manage accounts on the Experience Community...To set up your free Qualtrics account:Go to: https://www.qualtrics.com/free-account/ Enter your details and click “Create Account” and follow the prompts.  Verify your email address in your inbox. (This link will expire after 48 hours) Enter your name and set a password. Set up your community profile:Go to https://community.qualtrics.com/p/leaders-network and click on “Login”. Enter you new account details and set up Two-Factor Authentication (Use can use either email, authenticator app, or do this later). Now you can set up your community profile: Enter your details   Under "I would like to register for", choose "Leaders Network (connect with industry leaders)". Click “Save” and your done! When we approve your community profile you'll get an automated email and you can then lo

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JamesScutt
Administrator
JamesScutt
Administrator
JamesScuttAdministrator
posted in News
Meet the Experience Community team at X4 Sydney and London

We’re very excited! 😃🔻Why? 🤷🔻Because hot on the heels of X4 in Salt Lake City, the Experience Community team will be at X4 Sydney on 28th May 2025 and X4 London 17th June 2025. Meet the Experience Community team Meet and network with XM LeadersAnd best of all, X4 in 🇦🇺 Sydney and 🇬🇧 London is free to attend. Register today…  

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JamesScutt
Administrator
E
Level 2 ●●
EdenHaha
posted in News
(P1) Experience Management (XM) in the banking industry - Future of Applying Machine Learning and Deep Learning

Hi guys, I want to share my ideals about Experience Management (XM) in the banking industry - Future of Applying Machine Learning and Deep Learning. My English is not bad, but it also isn’t good, so i use my mother language then translation tools, so if you feel unclearly about some part of this, feel free to ask. I want to get as much as your comments, so it is great to discuss. The first part is about Overview of Experience Management (XM) in the banking industry and Analyze models XM in the banking industry1. Overview of Experience Management (XM) in the banking industryDefinition and role: Experience Management (XM) is the process of monitoring, analyzing and improving all business activities to better serve customers, employees and brands. In the banking sector, XM covers management customer experience (CX), user experience (UX), employee experience (EX) and brand experience (BX) overall. XM helps banks go beyond pure customer service to create positive, lasting experiences that r

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AdamK12
Level 5 ●●●●●
JamesScutt
Administrator
JamesScuttAdministrator
posted in News
X4 2025 on-demand is here!

X4 Salt Lake CityFrom keynotes to a variety of breakouts and amazing sessions from industry experts.Watch on-demand at https://www.qualtrics.com/x4summit/content/2025/

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LeadersNetwork
E
Level 2 ●●
EdenHaha
posted in News
(P2) Experience Management (XM) in the banking industry - Future of Applying Machine Learning and Deep Learning(P1) Experience Management (XM) in the banking industry - Future of Applying Machine Learning and Deep Learning

The second part is about Application of Machine Learning, AI and Deep Learning in XM, Choose the most optimal model and AI/ML integration framework and Future plans and research and development directions3. Application of Machine Learning, AI and Deep Learning in XMArtificial intelligence (AI), machine learning (ML) and deep learning (Deep Learning) technologies are becoming increasingly popular Important levers to enhance XM experiences in the bank. AI/ML enables banks Analyze huge amounts of data about customer and employee behavior, from there find insight and Automate intelligent interactions, personalized service like never before. Below are the specific roles of AI/ML for each aspect of experience (CX, UX, EX, BX) and advanced AI techniques being applied. AI enhances customer experience (CX): Artificial intelligence helps Personalize experiences at scale – something that manual methods cannot do. ML algorithms can analyze millions of transaction and interaction data to understand

550
E
Level 2 ●●
XM_JoshB
Level 5 ●●●●●
XM_JoshBLevel 5 ●●●●●
posted in Welcome and Introductions
Introduction

I couldn’t respond to the introduction post in the Thought Leadership forum. Hopefully, this works:💁 Background: I have been involved with Employee Experience Management for over 5 years at my current organization. I currently work in People Analytics as a Sr Principle Analyst,  managing our lifecycle surveys, providing analysis of our employee sentiments and other analytical support involving HR data. 🎵 Interests: I am very keen to explore sentiment and trend shifts as employees move through their journey in our organization and how we might best influence their experiences to be more positive.  ⛳ Goals: I would love to learn more best practices from those managing best in class Employee XM programs.  🎈 Fun Facts: I have two movie accurate Captain America costumes I wear to children’s hospitals for charity events. I am also a military retiree, having spent over 20 years working for the US Army. 

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JuliaC
Administrator

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