Qualtrics AI Virtual Event Series

Hey ​@DeltaMV thank you for your question!

​@AlexandreLeduc - thank you for the response - you are completely correct - it would be in the “validation” section of the survey builder!

As far as setting up the permissions, if you are enabling this for users, it would be under:

• AI Adaptive Followup – Basic or AI Adaptive Followup – Advanced permission.
• The Use AI Adaptive Followup – Advanced third-party organization setting enabled.

1. Navigate to Admin Settings:

   • Click the hamburger menu (☰) in the top-left corner of your Qualtrics dashboard.
   • Select Admin.

   

2. Go to Organization Settings:

   • In the Admin panel, click More and select Organization Settings.

   

3. Select Artificial Intelligence (AI):

   • In the left-hand menu, click Artificial Intelligence (AI).

   

4. Enable AI Features:

   • Locate the Use AI Adaptive Followup – Advanced setting and toggle it to On.
   • If you don’t see this option, it may not be available for your account. Contact Qualtrics Support for assistance.

   

5. Edit User Permissions:

   • In the Admin panel, go to Users.
   • Select the user account you want to edit.
   • Enable the AI Adaptive Followup – Basic or AI Adaptive Followup – Advanced permission.

6. Save Changes:

   • Click Apply to save the changes.

Language Availability

Currently, Conversational Feedback is available in English (US/UK). Expanding language support is a priority for Qualtrics, and Vietnamese is included in the list of supported languages for the Customer Success Hub. However, for AI features like Conversational Feedback, Vietnamese is not yet supported. Tier 2 languages that will more than likely launch next are: Japanese, Spanish, and German. After this, we will focus on additional languages such as Vietnamese, Mandarin, Portuguese, and more!

Thank you

Dear ​@jbaker, thanks for your response.

But my problem is i dont have the same option “AI recommended segments" as your guidance (Step 3 - area 5). This is all we have

Could you post links above (or in the event pages) to the recordings of the AI sessions? 

I’m looking for the series from the other day, but now that the event has concluded I can’t access the links that were posted in the “lobby/waiting room”

​@brbecker, thanks for your question! Since this is a recurring webinar series, we don’t have the recordings available right now. The good news is that we have more sessions coming up soon, so you can join live again without missing out. You can find upcoming dates on our Events page. Once the series has concluded, we’ll likely make the recordings available. Thanks!

Is this session designed for those who have already adopted AI or is this an information session? 

​@christopherhaering, great question! The two sessions are designed for different stages of the Qualtrics AI journey:

• Qualtrics AI: Discover What’s Possible is an information session. It’s ideal if you don’t currently have AI features but want to explore what’s available and see live examples of how AI can be used across Customer Experience, Employee Experience, and Strategy & Research.

• Qualtrics AI: Getting Started with Core Features is more hands-on. It’s designed for those who already have access to Qualtrics AI features and want practical training and guidance on how to start using them.

We hope to see you at one of our events soon!

I wanted to register for the following: Qualtrics AI: Getting Started with Core Features

All of the sessions available show Asia, Pacific, Australia as the only countries eligible for registration. Will there be a North America event scheduled? 

Hi ​@XM_JoshB. All events are open to everyone regardless of the tags you see on the registration page. The sessions on September 16 and 17 should work well for North American time zones. If you run into any issues registering, please let us know—we’d be happy to help. Hope to see you at one of our events soon!

Thank you for clarifying. The language is a bit confusing during registration. Have a great day!

Is the AI Generate Response option to social (Google, Facebook, etc) reviews available in all ticketing or only in the ‘Location Experience Hub’ ticketing system?

Hey ​@cgriffy9 thank you for your question!

The AI generate a response function is not limited to the Location Experience ticketing system actually - it is available to any Qualtrics product that has the “Online Reputation Management” that have the integration with Google and social feature enabled - which includes most of our CX (Customer Experience) products (Locations, Care, Suite)!

Is it possible to "pipe" output of Insights Explorer/AI Assist back into a dashboard (ie dynamic bullet points of findings available to the dashboard viewer)
 

Hi ​@RodgerK great question! Right now Insights Explorer is a standalone AI-powered tool and is not designed to be directly embedded or displayed inside a dashboard. On dashboards you could leverage Qualtrics Assist, it can also recognize trending topics on your open-text questions. You must include the response ticker widget in your dashboard for it to be able to analyze the responses. 

The Security Slide used in the opening comments around anonymity & ISO 42001 is very helpful. Can you provide a link to it?

And, we are getting lot of pushback about using a cloud-based service. Do you have any materials that can assuage concerns about hacking and any Cybersecurity certifications the platform has?

On Manager Assist in Comment Summaries, can you disable the show all comments to ensure managers can’t see the full text?

Hi ​@JulieSurvey  for more information about our certifications and AI security you can visit our Trust Center.

Hi ​@JulieSurvey about your Comment Summaries questions, you can do some configuration. For one you can disable showing all comments if it doesn’t meet your anonymity criteria. More info here. Y