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Automatically adding customer comments on internal social media

  • October 11, 2023
  • 3 replies
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I
Level 2 ●●
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My company uses Jive https://www.jivesoftware.com/ as an internal social media tool. I’d like to automatically publish customer comments from Qualtrics to Jive in a group. Does anyone know how to do this? Thank you.

3 replies

A
Level 5 ●●●●●
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  • ash123
  • Level 5 ●●●●●
  • October 11, 2023

I’m not familiar with that platform, but sometimes if you reach out to your account manager or CSM at external solutions like Jive, they may be able to assist you on additional information/instructions for API integrations. 

I
Nam Nguyen
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  • Nam Nguyen
  • QPN Level 8 ●●●●●●●●
  • October 11, 2023

@Iolanda Use the API Task in qualtrics to set-up an automated task that do what you want.
Follow this Jive API guide: https://developers.jivesoftware.com/api/v3/cloud/rest/CommentService.html#createComment(String,%20boolean,%20String,%20String,%20String)

And this guide for Webservice task: https://www.qualtrics.com/support/survey-platform/actions-module/web-service-task/
Hope this helps

Nam Nguyen - XM Technology Consultant | DXCON Vietnam
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I
Level 2 ●●
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  • Iolanda
  • Author
  • Level 2 ●●
  • October 12, 2023

Thank you both @ash123 and @dxconnamnguyen for your ideas on this topic

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