Hi everyone,I’m running into an issue where an <iframe> tag is being stripped from my survey. It appears correctly in the editor, but as soon as I move to Preview or Publish, the code disappears and the element is missing from the page.The Code: <iframe src="https://example.com" width="100%" height="400px"></iframe>What I’ve checked so far: Permissions: My account has HTML permissions enabled (confirmed by Support). Placement: I am entering this into the HTML View of the Rich Content Editor for a descriptive text/question. Security: The source URL is HTTPS. The Issue: It seems the Qualtrics platform is "cleaning" or sanitizing the HTML upon saving/publishing, which removes the iframe entirely.Has anyone found a workaround for this?Any advice would be greatly appreciated!

Question

iFrame code stripped/removed during Preview and Publish

Forum|Forum|2 days ago
January 29, 2026
2 replies
41 views

+1

Ziggy50

Hi everyone,

I’m running into an issue where an <iframe> tag is being stripped from my survey. It appears correctly in the editor, but as soon as I move to Preview or Publish, the code disappears and the element is missing from the page.

The Code: <iframe src="https://example.com" width="100%" height="400px"></iframe>

What I’ve checked so far:

Permissions: My account has HTML permissions enabled (confirmed by Support).
Placement: I am entering this into the HTML View of the Rich Content Editor for a descriptive text/question.
Security: The source URL is HTTPS.

The Issue: It seems the Qualtrics platform is "cleaning" or sanitizing the HTML upon saving/publishing, which removes the iframe entirely.

Has anyone found a workaround for this?

Any advice would be greatly appreciated!