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Unable to connect to server message

  • January 26, 2026
  • 1 reply
  • 7 views

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Hi! For some reason, my qualtrics survey does not seem to run smoothly on Microsoft Edge. The error message “something went wrong - we were unable to connect to our servers. Please check your internet connection and try again” appears repeatedly even with stable network. 

 

There is a custom code embedded to hide the time option for calendar > 

Qualtrics.SurveyEngine.addOnReady(function()
{
    /*Place your JavaScript here to run when the page is fully displayed*/

// Function to click a specific time in the time picker when a day is selected
function clickSpecificTime(timeText = '12:00 AM') {
  const timeItems = document.querySelectorAll('.react-datepicker__time-list-item');
  for (const item of timeItems) {
    if (item.textContent.trim() === timeText) {
      item.click(); // Select the desired time
      break;
    }
  }
}

// Attach click listeners to each day in the calendar
function attachDayClickListeners() {
  const dayElements = document.querySelectorAll('.react-datepicker__day');

  dayElements.forEach(day => {
    if (!day.dataset.listenerAttached) {
      // Add a click listener to select the time after a day is clicked
      day.addEventListener('click', () => {
        setTimeout(() => {
          clickSpecificTime('12:00 AM');
        }, 50); // Delay to ensure the day actually gets selected
      });

      // Mark this day element so listener does not reattach
      day.dataset.listenerAttached = 'true';
    }
  });
}

// Override the input's value setter to prevent "12:00 AM" from being set
function overrideInputValueSetter() {
  const inputs = document.querySelectorAll('input.text-input');

  inputs.forEach(input => {
    // Get the original value property descriptor
    const descriptor = Object.getOwnPropertyDescriptor(Object.getPrototypeOf(input), 'value');

    // Only override if it's configurable and hasn't been overridden already
    if (descriptor && descriptor.configurable && !input.dataset.overrideApplied) {
      Object.defineProperty(input, 'value', {
        get() {
          return descriptor.get.call(this); // Use the original getter
        },
        set(newValue) {
          // Strip out "12:00 AM" before setting the value
          const cleanValue = newValue.replace(/\s*12:00\s?[AP]M/i, '');
          descriptor.set.call(this, cleanValue);
        },
        configurable: true,
        enumerable: true
      });

      // Mark this input so does not override again
      input.dataset.overrideApplied = 'true';

     // Remove timestamp on page load
      const currentValue = input.value;
      const cleanedValue = currentValue.replace(/\s*12:00\s?[AP]M/i, '');
      input.value = cleanedValue;

    }
  });
}

// Observe the DOM for changes to re-attach listeners and override setters as needed
let globalObserver = new MutationObserver(() => {
  attachDayClickListeners();       // Re-attach day click listeners
  overrideInputValueSetter();      // Re-apply input value overrides
});

globalObserver.observe(document.body, {
  childList: true,
  subtree: true
});

// Initial setup on page load
attachDayClickListeners();
overrideInputValueSetter();

// Remove the observers on page submit
Qualtrics.SurveyEngine.addOnPageSubmit(function (type) {
      if (globalObserver) {
        globalObserver.disconnect();
        globalObserver = null;
      }
    });

});

 

Does anyone have a tip regarding what might be happening? Thank you!

 

1 reply

PeeyushBansal
Level 7 ●●●●●●●
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  • Level 7 ●●●●●●●
  • January 26, 2026

I think you can clear cache and recheck, Is it working in other browser may be chrome?