'UploadedFileLink' format suddenly changed in triggered email | XM Community
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'UploadedFileLink' format suddenly changed in triggered email

  • May 30, 2020
  • 5 replies
  • 20 views
A
Level 1 ●
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Until recently, the following html code piped into the body of triggered email message worked just fine:
LINK
Recently, it stopped working and now, to work, it should be prepended with "https://wlu.ca1.qualtrics.com/" as follows
LINK">https://wlu.ca1.qualtrics.com/${q://QID78/UploadedFileLink}">LINK
The new format appears as if "?format=urlencode" was applied, that is as if "${q://QID78/UploadedFileLink?format=urlencode}"
I am wondering if the change was made by Qualtrics?
I do not mind the new format and even find it more suitable, but do not like sudden changes mystery :-)

Best answer by MaiaH

Hi Alex_WLU, we are currently in the process of deprecating triggers. Please feel free to review this Community post for more information!
You can otherwise accomplish displaying the uploaded file link using Actions, specifically Email Tasks. If you have any questions regarding how to implement this, please feel free to contact our Support Team via the Support Portal. :)

5 replies

C
  • chriskl99
  • June 1, 2020

I don't think it is just your organization as this happened for me as well... partial links all of the sudden that would not work. Pre-pending the first part of the URL fixed the issue.
I did notice that when you make a trigger under Actions and include piped text for the URL (without adding the prepended bit), the URL seems to work fine.
I agree that it would be nice not to have surprises like this.

A
Level 1 ●
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  • Alex_WLU
  • Author
  • Level 1 ●
  • June 1, 2020

chriskl99

I did notice that when you make a trigger under Actions and include piped text for the URL (without adding the prepended bit), the URL seems to work fine.

So, it has suddenly changed in one place, but not in the other?

C
  • chriskl99
  • June 2, 2020

That seems to be the case.

A
Level 1 ●
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  • Alex_WLU
  • Author
  • Level 1 ●
  • June 2, 2020

What would be the right way of bringing the matter to Qualtrics support?

MaiaH
Qualtrics Employee
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  • MaiaH
  • Qualtrics Employee
  • Answer
  • June 8, 2020

Hi Alex_WLU, we are currently in the process of deprecating triggers. Please feel free to review this Community post for more information!
You can otherwise accomplish displaying the uploaded file link using Actions, specifically Email Tasks. If you have any questions regarding how to implement this, please feel free to contact our Support Team via the Support Portal. :)

A
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