Tuesday, October 7th marks Customer Experience Day – a global celebration of the discipline that puts customers at the heart of everything we do. Whether you're designing seamless journeys, closing feedback loops, or championing the voice of the customer in your organisation, today is about recognising the impact we all make in creating meaningful experiences.

Customer experience isn't just about metrics like NPS or CSAT (though we love a good score improvement!). It's about the moments that matter – the problem solved with empathy, the feedback that sparks innovation, the connection that turns a transaction into a relationship. Every touchpoint we design, every insight we uncover, and every customer story we listen to contributes to building trust and loyalty.

This CX Day, let's take a moment to celebrate:

• The wins – those breakthrough moments when everything clicks

• The learnings – because every challenge makes us better practitioners

• The community – the colleagues, mentors, and peers who inspire us to keep raising the bar

As we continue to evolve in this dynamic field, one thing remains constant: our commitment to understanding and serving the people who matter most – our customers.

What's your proudest CX moment from this year? Share your story in the comments below – whether it's a successful Voice of Customer program launch, a closed-loop feedback win, or a simple interaction that reminded you why this work matters. Let's inspire each other and celebrate the incredible work happening across our community!