Hello! I am trying to include the NPS Grouping the respondent belongs to as a text (not a score) in order to pipe it in the subject line of my email triggers. Ex. of subject line = "A [Promoter/Detractor] just completed the survey" Is there an easy way to do that, that already exists? Or do I have to create an embedded variable based on the NPS score in the survey flow, and pipe-in that? Ex: create an embedded data "NPS_Grouping" with value "Promoter" and "Detractor" based on NPS score. I have 20 email triggers to create, one per region (as each region has its director) - and have to repeat for Promoters and Detractors. So I'm looking for the most efficient way to create those triggers. Thanks for your help!

While NPS Group is available to filter for analysis, it doesn't look like there's a preconfigured way to pipe that into an email trigger. What I would suggest instead is use the NPS Group that IS available in branch logic to set the embedded data variable as you mentioned.

@DaisyD That'll work! It'll be a little bit more work but still not as bad as creating 20 triggers. You'll want to pull in that ST_DSO field in the survey flow, then do some branch logic to set a new field (we'll call it ST_DSO_Email). If ST_DSO contains "Dave Smith" then STO_DSO_Email is dave.smith@company dot com (you get the idea, the forum won't let you post email address). Repeat for your 20 and then in the email field in your email trigger, put ${e://Field/STO_DSO_Email}Holler if you need more explanation 😀

Capturing NPS grouping (ex: "Promoter") to use in email triggers subject line

Capturing NPS grouping (ex: "Promoter") to use in email triggers subject line | Experience Community

Sign up

Login to the Community

Scanning file for viruses.

This file cannot be downloaded