Dropout rate | Custom metrics | XM Community
Question

Dropout rate | Custom metrics

  • 6 March 2024
  • 1 reply
  • 15 views

Userlevel 2
Badge +4
  • QPN Level 2 ●●
  • 25 replies

Good morning,

I need to calculate the dropout rate of a survey.
The survey submission is done with an external tool, so I can't use data from the directory.
I want to calculate it as the number of respondents who do not complete the survey compared to the total number of respondents for that survey.

How can I set up custom metrics that show me this data?

Here what I’ve done so far:
 

 

(I’ve set the range top box/bottom box from 0 to 99)

Best

 

 


1 reply

Userlevel 6
Badge +21

Hello @cmagg

You can configure the 'Custom Metric' as shown in the screenshot below: 

 

Let me know if this helps.

Leave a Reply