Dropout rate | Custom metrics | XM Community
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Dropout rate | Custom metrics

  • March 6, 2024
  • 1 reply
  • 135 views

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Good morning,

I need to calculate the dropout rate of a survey.
The survey submission is done with an external tool, so I can't use data from the directory.
I want to calculate it as the number of respondents who do not complete the survey compared to the total number of respondents for that survey.

How can I set up custom metrics that show me this data?

Here what I’ve done so far:
 

 

(I’ve set the range top box/bottom box from 0 to 99)

Best

 

 

1 reply

Sachin Nandikol
QPN Level 7 ●●●●●●●
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  • QPN Level 7 ●●●●●●●
  • March 6, 2024

Hello @cmagg

You can configure the 'Custom Metric' as shown in the screenshot below: 

 

Let me know if this helps.